The Transportation Corridor Agencies (TCA) is a public agency responsible for planning, financing, constructing, and operating California’s largest toll road network. This network includes State Routes 73, 133, 241, and 261, which are public roads owned by Caltrans, financed with private funds, and built with virtually no tax dollars. At TCA, we strive every day to provide a time-saving and reliable alternative to Southern California’s congested freeways. If you love driving The Toll Roads, then you’ll love working at The Toll Roads.
Under the direction of the Chief Toll Operations Officer, this position is responsible for the operations of a high-volume contact center environment ensuring business objectives are met and customer service standards are achieved.
The core responsibility of the Director, Customer Service is to provide strategic and operational leadership through a TCA management team and a contractor who supports the operations of our customer care functions.
WHAT WE ARE SEEKING / ROLE REQUIREMENTS:
The ideal candidate is a business process oriented professional with demonstrated success in implementing continuous improvements that enhance efficiency and/or customer experience. They will have the ability to build and maintain effective teams, be committed to collaboration with a variety of stakeholders, and have a reputation of superior leadership and interpersonal skills.
A Bachelor’s Degree in Business or related field is required along with a minimum of five (5) years related experience managing complex customer service centers with at least three (3) years in a supervisory capacity. Contract development and performance management required.
SUMMARY OF WORK ENVIRONMENT, BENEFITS AND COMPENSATION:
We offer a challenging and dynamic work atmosphere along with a competitive compensation and benefits package. Salary range is $119,447 to $167,226 per year; starting salary will be commensurate with selected candidate’s job-related experience and qualifications. While the deadline for submittal of resumes is until the needs of the TCA are met, resumes will be reviewed as they are received. We expect to begin conducting first interviews the week of April 30.
HOW TO APPLY:
For consideration, e-mail your resume and a cover letter to:
Transportation Corridor Agencies
125 Pacifica, Suite 100, Irvine, CA 92618-3304
It is the policy of TCA to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, national origin, creed, age, gender, sexual orientation, gender identity and/or expression, genetic information, marital or veteran status, disability, or any other characteristic protected by federal, state or local law. In addition, TCA will provide reasonable accommodations for qualified individuals with disabilities.
Job Type: Full-time