FasTrak FAQ

  1. Is it true that soon I won't be able to pay with cash at toll booths on The Toll Roads?

    Is it true that soon I won't be able to pay with cash at toll booths on The Toll Roads?

    On May 14 at 12:01a.m., cash toll collection will be removed from The Toll Roads. Although we are removing one method of payment, we have introduced four new ways to pay tolls without stopping or fumbling for change.

    Now, with five ways to pay tolls (FasTrak, three new ExpressAccount types and a One-Time-Toll option), there's a custom payment method that will work for every driver - regardless their method of payment, when they want to pay their toll and how much of California they intend to explore.

    For the nearly 83 percent of drivers on The Toll Roads who already pay electronically, our conversion to all-electronic toll collection will be seamless and uneventful. FasTrak customers don't have to make any changes to their accounts with the conversion.

    Since 2010, we've been carefully researching the latest and most advanced toll collection technologies to improve your experience on The Toll Roads. After conducting consumer surveys and focus groups, we found that - in addition to FasTrak - drivers want more, easy ways to pay without stopping. So that's what we're providing.

  2. What is FasTrak? How do I use it to pay tolls?

    What is FasTrak? How do I use it to pay tolls?

    FasTrak is the preferred method of payment on The Toll Roads - with 80 percent of drivers using it to pay the lowest toll rates and pay tolls electronically on every tolled bridge, lane and road in California. FasTrak drivers affix a transponder issued by The Toll Roads to their vehicle's windshield and when they pass through a tolling location using the designated FasTrak lanes the toll is automatically deducted from their FasTrak account, which is prepaid using credit card, check or cash.

    When approaching a ramp toll plaza or mainline toll plaza, FasTrak drivers use the left-hand "FasTrak Lanes" where overhead gantries detect the transponder and the appropriate toll is automatically deducted from the corresponding prepaid FasTrak account.

  3. How do I sign up for FasTrak and what does it cost to set up an account?

    How do I sign up for FasTrak and what does it cost to set up an account?

    You can sign up for FasTrak online, via our free app, at our Customer Service Center or by calling (949) 727-4800. A FasTrak account can be established with cash, check, money order, credit card or electronic check.

    FasTrak accounts established and replenished with cash, check or money order: To open an account with cash, check or money order, a $30 deposit is required for each transponder and a minimum of $45 in tolls must be prepaid. When a FasTrak account's balance falls below 10 days' worth of tolls it must be replenished in the amount of one month's tolls (based upon average usage). For infrequent drivers, when the account balance falls to $15, they will be asked to make a minimum replenishment payment of $45.

    FasTrak accounts established and replenished with a credit card or electronic check: To open an account with a credit card or electronic check, no deposit for transponders is required and a minimum of $30 in tolls must be prepaid. When a FasTrak account's balance falls below 10 days' worth of tolls it must be replenished in the amount of one month's tolls (based upon average usage). For infrequent drivers, their credit card will be debited a minimum of $30 when their balance reaches $10.

  4. Are there any monthly fees associated with having a FasTrak account?

    Are there any monthly fees associated with having a FasTrak account?

    A $2 account maintenance fee is charged to each transponder that does not incur $25 in tolls on The Toll Roads that month. This policy is based on a combined average; so, if a patron has two transponders with a monthly total of $50 in tolls on The Toll Roads, even if one transponder has no usage and the second has all $50, the $2 fee is waived for both.

  5. What are the terms of the FasTrak license agreement?

    What are the terms of the FasTrak license agreement?

    Click here to read the FasTrak license agreement.

  6. If I sign up for FasTrak online today, when will I receive my transponder(s)?

    If I sign up for FasTrak online today, when will I receive my transponder(s)?

    It usually takes about a week to receive a transponder once an application is received.

  7. Can I switch my FasTrak transponder from car to car?

    Can I switch my FasTrak transponder from car to car?

    A transponder can be moved from vehicle to vehicle as long as the license plate information for each vehicle is added to your account and the transponder is properly mounted. You can update all account information online or via our free app. You will need to enter your account number and password. Updates can also be made by calling Customer Service at (949) 727-4800.

  8. Do I have to mount my FasTrak transponder on my windshield?

    Do I have to mount my FasTrak transponder on my windshield?

    Yes, FasTrak drivers must have a transponder mounted to their vehicle's windshield in order to pay the lowest tolls on The Toll Roads - about 20 percent less than tolls paid by ExpressAccount and One-Time-Toll drivers. Motorcyclists should keep the transponder in a secure location.

  9. Can I keep my transponder in my glove compartment?

    Can I keep my transponder in my glove compartment?

    No, FasTrak drivers must have a transponder mounted to their vehicle's windshield in order to pay the lowest tolls on The Toll Roads - about 20 percent less than tolls paid by ExpressAccount and One-Time-Toll drivers. Failure to have a transponder properly mounted for electronic toll collection may result in paying higher tolls, having transactions processed as violations or being issued citations by the CHP.

  10. I drive a motorcycle; do I have to pay a toll? And can I use FasTrak?

    I drive a motorcycle; do I have to pay a toll? And can I use FasTrak?

    Motorcycles pay the same toll as a two-axle vehicle when using The Toll Roads. Motorcyclists can use FasTrak to pay. We advise keeping the transponder in a secure location, such as on the vehicle or in a pocket or bag.

  11. Can I use FasTrak in the cash lanes?

    Can I use FasTrak in the cash lanes?

    Yes, FasTrak may be used in all lanes of The Toll Roads, including the cash-payment lanes. On May 14 at 12:01 a.m. cash toll collection will be removed from The Toll Roads and all drivers will pay electronically using FasTrak, one of the three ExpressAccount types or the One-Time-Toll option.

  12. I have GPS installed in my car. Will FasTrak work?

    I have GPS installed in my car. Will FasTrak work?

    Yes, the manufacturer of the transponder has tested the functionality of the transponder with GPS and found that there is no impact on transponder performance. Just a reminder, when GPS is your co-pilot it is your responsibility to read and follow all road signs, including -- but not limited to --speed limit signs, closure & detour signs and toll road signage.

  13. Can I tow a boat or trailer on The Toll Roads?

    Can I tow a boat or trailer on The Toll Roads?

    Yes, boats and trailers can be towed on The Toll Roads. If paying with FasTrak or an ExpressAccount, the license plate of the boat or trailer must be registered to your account - which can be done online or by using our free app. California State Highway laws also apply on The Toll Roads, therefore any vehicle pulling a boat or trailer must follow the same rules and regulations as on the regular highways. Boats and trailers cannot be towed on the 91 Express Lanes, the 10-mile tollway in the median of the 91 freeway, which is run by a separate entity.

  14. What should I do if my FasTrak transponder is lost or stolen?

    What should I do if my FasTrak transponder is lost or stolen?

    Please report a lost or stolen transponder as soon as possible online by logging into your account and using the "Transponder Info" tab. You will not be responsible for any unauthorized charges incurred after you notify us. However, there is a $30 charge per missing transponder.

  15. How do I get a password to access my account online?

    How do I get a password to access my account online?

    Request a password online and we will reset your password and email a temporary password to you within one hour. A verification letter will also be sent via postal mail.

  16. When will I receive my FasTrak statement?

    When will I receive my FasTrak statement?

    FasTrak statements are mailed or emailed regularly. To sign up for e-statements, follow these steps:

    a. Login to your account.
    b. Click on "Customer Account Info" on the left menu bar.
    c. Click on "Edit Account" Information.
    d. At the bottom of the page, under "Statement Delivery Method" click on "Email."

    You can access your FasTrak account online to view or print your most recent FasTrak account activity or to update your vehicle and credit card information. To access your FasTrak account online, you will need to enter your account number, username or transponder number as well as your password or credit card on file. Account updates can also be made via our free app or by calling Customer Service at (949) 727-4800.

  17. Can I find out my current FasTrak account balance online?

    Can I find out my current FasTrak account balance online?

    You can view all account information online or via our free app. You will need to enter your account number, username or transponder number as well as your password or credit card on file.

  18. How can I change my FasTrak billing address?

    How can I change my FasTrak billing address?

    You can update all account information online or via our free app. You will need to enter your account number, username or transponder number as well as your password or credit card on file. You can also make this change by calling customer service at (949) 727-4800.

  19. How can I change the credit card number used for my FasTrak account?

    How can I change the credit card number used for my FasTrak account?

    You can update all account information online or via our free app. You will need to enter your account number, username or transponder number as well as your password or credit card on file. You can also make this change by calling customer service at (949) 727-4800.

  20. What happens when my FasTrak account balance gets low or drops to zero?

    What happens when my FasTrak account balance gets low or drops to zero?

    FasTrak accounts established and replenished with cash, check or money order: When a FasTrak account's balance falls below 10 days' worth of tolls it must be replenished in the amount of one month's tolls (based upon average usage). For infrequent drivers, when the account balance falls to $15, they will be asked to make a minimum replenishment payment of $45.

    FasTrak accounts established and replenished with a credit card or electronic check: When a FasTrak account's balance falls below 10 days' worth of tolls it must be replenished in the amount of one month's tolls (based upon average usage). For infrequent drivers, their credit card will be debited a minimum of $30 when their balance reaches $10.

  21. What does "pay by plate" on my statement mean?

    What does "pay by plate" on my statement mean?

    "Pay by plate" means that your transponder was not read and your account was identified by reading an image of your vehicle's license plate. If you are receiving "pay by plates" often, check to see if your transponder is properly mounted. If your transponder is properly mounted and you continue to receive "pay by plates," then you may need a replacement transponder. You can request a replacement transponder online. Once logged in to your account, use the "Transponder Info" tab to submit your request. Accounts with excessive "pay by plate" transactions may be assessed a $2 fee per transaction.

  22. My transponder no longer beeps. What does that mean?

    My transponder no longer beeps. What does that mean?

    With the installation of new, state-of-the-art tolling equipment at every tolling location to support FasTrak and the three new ExpressAccount types, you may notice that, at times, your transponder does not make a beeping sound as you pass through a toll collection point. That is okay. The appropriate toll is still being collected and when the installation is complete, your transponder will again beep with the collection of each toll.

  23. Can I use my TCA FasTrak transponder on the 91 Express Lanes (they use the same FasTrak logo)? Is there anywhere else I can use my FasTrak transponder?

    Can I use my TCA FasTrak transponder on the 91 Express Lanes (they use the same FasTrak logo)? Is there anywhere else I can use my FasTrak transponder?

    Yes. FasTrak can be used to pay toll electronically on every toll bridge, lane and road in California. That includes our toll roads (73, 133, 241, and 261), as well as the 91 Express Lanes in Orange County, the SR 125 South Bay Expressway, the I-15 Express Lanes in San Diego County, Bay Area bridges, and the Metro Express Lanes in Los Angeles County. Tolls incurred on these facilities will be deducted from your TCA FasTrak account and reflected on your statement. It is your responsibility to know the toll rates and rules of each toll facility you use. Drivers should open a FasTrak account with the agency operating the toll facility they will use most often.

  24. Can vehicles with three or more passengers ride for free on the 73, 133, 241 and 261 Toll Roads?

    Can vehicles with three or more passengers ride for free on the 73, 133, 241 and 261 Toll Roads?

    All vehicles on the 73, 133, 241 and 261 Toll Roads must pay a toll. However, some toll agencies in Southern California offer discounted rates or free rides to carpooling and/or high occupancy vehicles. For more information please visit 91 Express Lanes (www.91expresslanes.com), SR 125 South Bay Expressway (www.southbayexpressway.com), I-15 Express Lanes (http://fastrak.511sd.com), LA Metro ExpressLanes - (www.metroexpresslanes.net) or Bay Area FasTrak (www.bayareafastrak.org). It is your responsibility to know the toll rates and rules of each toll facility you use.

  25. I have a FasTrak account with The Toll Roads. Can I use the I-10/I-110 Metro ExpressLanes in Los Angeles?

    I have a FasTrak account with The Toll Roads. Can I use the I-10/I-110 Metro ExpressLanes in Los Angeles?

    Yes. You can use your TCA FasTrak transponder in the ExpressLanes, just as you are able to use it on any other toll bridge, lane or road in California. While you can use your standard TCA-issued FasTrak transponder on the I-10 and I-110 ExpressLanes, you will be charged the full toll whether or not you are a qualifying carpool. If you plan to use the I-10 and I-110 ExpressLanes frequently, switchable transponders are available upon request from TCA. All vehicles - no matter the number of occupants or option selected on the switchable transponder - will be charged a toll on The Toll Roads, which do not offer reduced tolls for double or high occupancy vehicles. For more information on the I-10/I-110 Metro ExpressLanes visit https://www.metroexpresslanes.net.

  26. Will I need a switchable FasTrak transponder to use the I-10/I-110 ExpressLanes?

    Will I need a switchable FasTrak transponder to use the I-10/I-110 ExpressLanes?

    No, but all vehicles traveling on the ExpressLanes must have FasTrak transponders. Switchable FasTrak transponders are required for eligible carpools that want to use the ExpressLanes for toll-free travel. Vehicles using the I-10 and I-110 ExpressLanes without a switchable transponder will be charged a nonrefundable toll regardless of the number of occupants in the vehicle. For more information on the I-10/I-110 Metro ExpressLanes visit https://www.metroexpresslanes.net. If you plan to use the I-10/ I-110 ExpressLanes frequently, switchable transponders are available upon request from TCA.

  27. What happens if I use my standard FasTrak transponder in the I-10/I-110 ExpressLanes and I am carpooling? Will I be charged the full toll?

    What happens if I use my standard FasTrak transponder in the I-10/I-110 ExpressLanes and I am carpooling? Will I be charged the full toll?

    Yes. Switchable FasTrak transponders are required for eligible carpools that want to use the ExpressLanes for toll-free travel. Vehicles using the I-10/I-110 ExpressLanes without a switchable transponder will be charged a nonrefundable toll regardless of the number of occupants in the vehicle. For more information on the I-10/I-110 Metro ExpressLanes visit https://www.metroexpresslanes.net. If you plan to use the I-10/I-110 ExpressLanes frequently, switchable transponders are available upon request from TCA.

  28. What are the carpool requirements for toll-free travel on the Metro I-10 and I-110 ExpressLanes?

    What are the carpool requirements for toll-free travel on the Metro I-10 and I-110 ExpressLanes?

    All vehicles traveling on the I-10/ I-110 ExpressLanes must have a FasTrak transponder. On the I-110, vehicles with two or more occupants per vehicle drive toll-free. On the I-10, vehicles with three or more occupants drive toll-free and vehicles with two occupants pay a toll during peak hours (5am-9am; 4pm-7pm), but will have toll-free use during off-peak hours. For more information on the I-10/I-110 Metro ExpressLanes visit https://www.metroexpresslanes.net.

  29. Why do TCA's FasTrak account policies differ from the FasTrak account policies of other toll agencies?

    Why do TCA's FasTrak account policies differ from the FasTrak account policies of other toll agencies?

    TCA operates the 73, 133, 241, and 261 Toll Roads in Orange County. Other toll facilities are operated by other agencies and each agency sets their own FasTrak policies. To learn more, visit that agency's website: Express Lanes ( www.91expresslanes.com), SR 125 South Bay Expressway  (www.southbayexpressway.com), I-15 San Diego FasTrak (http://fastrak.511sd.com), LA Metro Express Lanes (https://www.metroexpresslanes.net), and Bay Area FasTrak (www.bayareafastrak.org).

  30. How do I close my account?

    How do I close my account?

    To initiate the account closure process, you must return your transponder(s). Login to your FasTrak account and use the request supplies tab to order a prepaid envelope. It may take a week to receive your prepaid envelope and up to six internal transponders may be returned in each envelope. We also ask that you review the mailing address on file before submitting your request. You can also send your transponder(s) directly via certified or registered mail to:
    P.O. Box 57011
    Irvine, CA 92619-7011
    Or
    Return your transponder(s) in person at our Service Center:
    125 Pacifica, Suite 120
    Irvine, CA 92618-3324

    Your FasTrak account will close 21 days (15 business days) after receiving the transponder(s) at our service center. Any remaining account balance will be refunded and your account will be closed.

  31. How do I return my transponder(s)?

    How do I return my transponder(s)?

    If you wish to return a transponder, simply return it to our service center. Login to your FasTrak account and request a pre-paid envelope using the request supplies tab under the "Transponder Info" tab to order a prepaid envelope. Up to six internal transponders can be returned in each envelope. You may also send your transponder(s) directly via certified or registered mail to:
    P.O. Box 57011
    Irvine, CA 92619-7011
    Or
    Return your transponder(s) in person at our Service Center:
    125 Pacifica, Suite 120
    Irvine, CA 92618-3324