- What is a toll road violation and what is the process for resolving a violation?
What is a toll road violation and what is the process for resolving a violation?
If a driver travels on The Toll Roads and does not us FasTrak®, an ExpresAccount® or One-Time-Toll® to pay tolls incurred on the trip, a violation will be processed for each transaction. A violation penalty will be assessed in addition to the toll, consistent with our current policy for non-payment.
To meet our obligation to collect tolls for every vehicle that uses The Toll Roads, a violation enforcement process is in place:
- If a driver passes through a tolled location without paying using FasTrak, an ExpresAccount or One-Time-Toll, pictures of the vehicle are taken.
- These pictures are reviewed and the plate information is sent to the Department of Motor Vehicles (DMV). The DMV provides the name and address of the registered owner. The registered owner will receive a violation notice in the mail (usually within two weeks).
- Each violation transaction is assessed a $57.50 penalty in addition to the toll amount due. If the registered owner has no previous violations, the violation notice will include an offer to have $40 of the violation penalty applied to a new FasTrak or ExpressAccount.
- If the driver prefers not to open an account, they can simply mail in the $57.50 penalty and the toll amount upon receipt of the violation notice.
- If a driver fails to respond as outlined in the violation notice, an additional $42.50 penalty may be assessed and a hold may be placed on the vehicle's registration.
- Violation notices are mailed to the address the DMV has on file for the vehicle at the time of the violation.
If you have questions, please call our Violations Department at (949) 727-4800.
- How can I avoid getting a violation if I drove The Toll Roads, but do not have an account?
How can I avoid getting a violation if I drove The Toll Roads, but do not have an account?
If you drove The Toll Roads and do not have a FasTrak or ExpressAccount, you can pay tolls via our One-Time-Toll payment option. The One-Time-Toll payment option must be used within 5 days before or five days after driving The Toll Roads. It may be used as often as needed. Pay a One-Time-Toll using our free app or online at TheTollRoads.com using the One-Time-Toll feature.
- What is the penalty for a toll road violation?
What is the penalty for a toll road violation?
Each violation is assessed a $57.50 penalty in addition to the toll amount due. For example, if you did not pay the required toll to pass through the 241 Toll Road's Windy Ridge Mainline Toll Point during the weekend, you would be required to pay $61.00 - a $57.50 penalty plus the $3.50 toll (weekend toll rate).
If you fail to respond to the first violation notice, a second violation notice will be mailed to you with an additional $42.50 penalty. Failure to respond to the second notice could result in a DMV hold being put on the vehicle's registration.
- I received a violation notice. How do I pay the fine?
I received a violation notice. How do I pay the fine?
You can pay your violation on our Violation Resolution page or tear off the bottom portion of the notice and send a check for the amount due to: The Toll Roads Violations Dept., PO Box 50190, Irvine, CA 92619-0190.
- How can I resolve a violation?
How can I resolve a violation?
You will receive a "Notice of Toll Evasion" in the mail, usually within two weeks from the time the violation occurred. Simply follow the instructions for payment and mail the amount due with the bottom portion of the notice to the address indicated.
- How can I dispute a violation?
How can I dispute a violation?
You can dispute a violation by filling out the "Contest of Notice" portion of your "Notice of Toll Evasion." This notice is typically mailed to you within two weeks of the violation. Please include a written explanation for contesting the violation. We will investigate the circumstances and provide the results by mail.
If you are not satisfied with the results of the initial investigation, you can request an administrative review within 15 days of the postmark date of the results of the initial investigation. If you are not satisfied with the results of the second review, then you can file an appeal with the municipal court. The procedures for administrative review and appeal are set forth in California Vehicle Code, Section 40255 and 40256.
- How many days will I have to respond to a violation notice?
How many days will I have to respond to a violation notice?
Payment or response must be submitted within 15 days.
- How can TCA put a hold on my DMV vehicle registration?
How can TCA put a hold on my DMV vehicle registration?
TCA has an agreement with the DMV to receive license plate information and authorize vehicle registration holds. TCAs' authority stems from 1996 state laws (the Streets and Highways Code and California Vehicle Code).
- I have a FasTrak/ExpressAccount with The Toll Roads and received a violation notice. What should I do?
I have a FasTrak/ExpressAccount with The Toll Roads and received a violation notice. What should I do?
Visit the violation resolution section of our website or call (949) 727-4800. Please know your violation reference number(s), which are located in the first column of your Toll Evasion Notice. To prevent future violations, please:
- Make sure your FasTrak/ExpressAccount is up-to-date. Check to see if your method of replenishment has sufficient funds. Update your account online with new payment information, add new vehicle license plates and more, or call (949) 727-4800. For online account access, you will need your account number and password. If you're a cash account customer, make sure your payment has been received on time.
- If you've recently purchased a new car, make sure to add your new license plate number to your account. You can add new vehicles to your account online. You will need your account number and password to access your account.
- Make sure your transponder is properly mounted to your windshield for proper reading.
- I am a 91 Express Lanes FasTrak customer and received a violation notice from TCA/The Toll Roads. What do I do?
I am a 91 Express Lanes FasTrak customer and received a violation notice from TCA/The Toll Roads. What do I do?
You most likely received a violation because your transponder failed to read and your license plate is not on file with the 91 Express Lanes. To resolve the violation, you should:
- Contact the 91 Express Lanes to update your vehicle information and check the status of your account. Visit their website or call (800) 600-9191.
- Obtain a "Certification of Account" for the dates of the violation. This certification essentially states that your account was in good standing with the 91 Express Lanes on the date the violation(s) occurred.
- Mail the certification and a check for the toll amount due to "The Toll Roads" in the envelope provided with the violation notice.
To prevent future violations, make sure your account with the 91 Express Lanes is updated with new vehicle license plates by visiting their website or calling (800) 600-9191. Also, make sure your transponder is properly mounted to your windshield for reading.
While the 91 Express Lanes and The Toll Roads both use FasTrak for electronic toll collection, each tollway is operated by different agencies. The 91 Express Lanes are operated by the OCT and The Toll Roads are operated by the Transportation Corridor Agencies (TCA), a different public government agency.
- Is it true that soon I won't be able to pay with cash at toll booths on The Toll Roads?
Is it true that soon I won't be able to pay with cash at toll booths on The Toll Roads?
On May 14 at 12:01a.m., cash toll collection will be removed from The Toll Roads. Although we are removing one method of payment, we have introduced four new ways to pay tolls without stopping or fumbling for change.
Now, with five ways to pay tolls (FasTrak, three new ExpressAccount types and a One-Time-Toll option), there's a custom payment method that will work for every driver - regardless their method of payment, when they want to pay their toll and how much of California they intend to explore.
For the nearly 83 percent of drivers on The Toll Roads who already pay electronically, our conversion to all-electronic toll collection will be seamless and uneventful. FasTrak customers don't have to make any changes to their accounts with the conversion.
Since 2010, we've been carefully researching the latest and most advanced toll collection technologies to improve your experience on The Toll Roads. After conducting consumer surveys and focus groups, we found that - in addition to FasTrak - drivers want more, easy ways to pay without stopping. So that's what we're providing.
- What if I previously disputed a violation, but I am not satisfied with the outcome?
What if I previously disputed a violation, but I am not satisfied with the outcome?
If you previously disputed a violation and are not satisfied with the outcome, you may appeal the decision by completing a Request for Administrative Review.