On The Roads > Common Questions > Paying Cash FAQ

Paying Cash FAQ

  1. Is it true that soon I won't be able to pay with cash at toll booths on The Toll Roads?

    Is it true that soon I won't be able to pay with cash at toll booths on The Toll Roads?

    In May, cash toll collection will be removed from The Toll Roads. Although we are removing one method of payment, we have introduced four new ways to pay tolls without stopping or fumbling for change.

    Now, with five ways to pay tolls (FasTrak, three new ExpressAccount types and a One-Time-Toll option), there's a custom payment method that will work for every driver - regardless their method of payment, when they want to pay their toll and how much of California they intend to explore.

    For the nearly 83 percent of drivers on The Toll Roads who already pay electronically, our conversion to all-electronic toll collection will be seamless and uneventful. FasTrak customers don't have to make any changes to their accounts with the conversion.

    Since 2010, we've been carefully researching the latest and most advanced toll collection technologies to improve your experience on The Toll Roads. After conducting consumer surveys and focus groups, we found that - in addition to FasTrak - drivers want more, easy ways to pay without stopping. So that's what we're providing.

  2. Can I pay my tolls with cash? Do I need exact change?

    Can I pay my tolls with cash? Do I need exact change?

    Cash toll collection is being removed from The Toll Roads and, in May 2014, cash will no longer be accepted on the roadways as a form of payment. Until then, cash tolls will continue to be collected at ramp toll plazas (at road entry and exit ramps) and mainline toll plazas.

    Not all cash toll booths are staffed so be prepared to pay with exact change at automatic coin machines. (Note: Cash is not accepted on the 91 Express Lanes, which is run by a separate entity from The Toll Roads.) Automatic coin machines accept dollar coins, fifty cent pieces, quarters, dimes and nickels. No pennies or bills please. Most machines require that you to get coin change first, then place the coins into the basket to pay the toll. Some machines accept $1, $5, $10 and $20 bills and will deduct the toll automatically.

  3. How do the change machines located at some of the toll plazas work?

    How do the change machines located at some of the toll plazas work?

    Select locations are equipped with change machines which take bills up to $20 and return Susan B. Anthony or golden dollar coins. On most machines you must remove the dollar coins from the change machine and then place them in the automatic coin machine basket in order to pay the toll. Other machines will accept bills, deduct the toll and make change in one step.

  4. Do the automatic change machines take dollar coins?

    Do the automatic change machines take dollar coins?

    Yes, the automatic coin machines accept both Susan B. Anthony and golden dollar coins.

  5. What if I do not have exact change and drive through?

    What if I do not have exact change and drive through?

    Within the 48 hours after your trip, you can use The Toll Roads' One-Time-Toll payment option to the pay the appropriate toll(s) online or using The Toll Roads' free app.

    If a toll is not paid within 48 hours after driving, the vehicle's owner will receive a Notice of Toll Evasion (also called a toll violation) in the mail within two weeks. The violation notice will include the price of the toll plus a $57.50 penalty, which can be paid online or via postal mail. Toll violations can be contested online, by filling out the dispute section on the back of the notice and returning via postal mail or by calling our Violations Department at (949) 727-4800.

    If a toll is not paid within 48 hours after driving, the vehicle's owner will receive a Notice of Toll Evasion (also called a toll violation) in the mail within two weeks. The violation notice will include the price of the toll plus a $57.50 penalty, which can be paid online or via postal mail. Toll violations can be contested online, by filling out the dispute section on the back of the notice and returning via postal mail or by calling our Violations Department at (949) 727-4800.