On The Roads > Common Questions > General Questions

General Questions

  1. What are your Customer Service hours?

    What are your Customer Service hours?

    The Toll Roads Customer Service Call Center (949-727-4800) is open Monday through Friday from 8 a.m. until 6 p.m.  The Toll Roads Service Center (125 Pacifica, Suite 120, Irvine, California) is open Monday through Friday from 7:30 a.m. until 5:30 p.m.  Our website is always open, as is The Toll Roads App found in the Apple App and Google Play Stores.

  2. Is it true that soon I won't be able to pay with cash at toll booths on The Toll Roads?

    Is it true that soon I won't be able to pay with cash at toll booths on The Toll Roads?

    In May, cash toll collection will be removed from The Toll Roads. Although we are removing one method of payment, we have introduced four new ways to pay tolls without stopping or fumbling for change.

    Now, with five ways to pay tolls (FasTrak®, three new ExpressAccount™ types and a One-Time-Toll™ option), there's a custom payment method that will work for every driver - regardless their method of payment, when they want to pay their toll and how much of California they intend to explore.

    For the nearly 80 percent of Toll Road drivers who already pay electronically, our conversion to all-electronic toll collection will be seamless and uneventful. FasTrak customers don't have to make any changes to their accounts with the conversion.

    Since 2010, we've been carefully researching the latest and most advanced toll collection technologies to improve your experience on The Toll Roads. After conducting consumer surveys and focus groups, we found that -- in addition to FasTrak -- drivers want more, easy ways to pay without stopping. So that's what we're providing.

  3. What is the status of the 241 Tesoro Extension?

    What is the status of the 241 Tesoro Extension?

    In October 2011, engineering and environmental work began on a plan to extend the 241 Toll Road from where it ends now (Oso Parkway) to Cow Camp Road in the vicinity of Ortega Highway. This project has been named the State Route 241 Tesoro Extension and will provide additional northern access for communities located inland of Interstate 5 (I-5) and commuters traveling to Orange County business centers from the Inland Empire via Ortega Highway. It provides an important alternative route to I-5.

    Currently, the State Water Resources Control Board is reviewing the Foothill/Eastern Transportation Corridor Agency's (F/ETCA) petition requesting review of the regional water board's July 19, 2013, decision to deny the waste discharge requirement permit for the project.

    Construction of this nearly-five-mile extension will create more than 2,000 Orange County jobs and an additional 407 jobs statewide. Click here to learn more.

  4. Can vehicles with three or more passengers ride for free on the 73, 133, 241 and 261 Toll Roads?

    Can vehicles with three or more passengers ride for free on the 73, 133, 241 and 261 Toll Roads?

    All vehicles on The Toll Roads must pay a toll.  However, some toll agencies in Southern California offer discounted rates or free rides to carpooling and/or high occupancy vehicles.  For more information please visit 91 Express Lanes (www.91expresslanes.com), SR 125 South Bay Expressway  (www.southbayexpressway.com),  I-15 Express Lanes ( http://fastrak.511sd.com), LA Metro Express Lanes (www.metroexpresslanes.net), or Bay Area FasTrak (www.bayareafastrak.org). It is your responsibility to know the toll rates and rules of each toll facility you use.

  5. Can hybrid or electric vehicles travel The Toll Roads for free or at a discount?

    Can hybrid or electric vehicles travel The Toll Roads for free or at a discount?

    Hybrid and electric vehicles are subject to standard toll rates on The Toll Roads.

  6. Are corporate programs available?

    Are corporate programs available?

    We do offer a corporate subsidy program in which your employer contributes to your FasTrak® account. A minimum of 100 participants is required. Please have your human resources representative call The Toll Roads for details at (949) 754-3460.

  7. Are commuter discount programs available?

    Are commuter discount programs available?

    At this time, we do not have a commuter discount program. However, FasTrak drivers pay reduced tolls -- on average 20 percent less than tolls paid with ExpressAccounts and One-Time-Toll.