The Toll Roads Privacy Notice

This Privacy Notice tells you:

  • Why we gather information about our customers
  • What type of information we gather
  • How we learn about our customers
  • How we protect what we know about our customers
  • How we use and disclose customer information
  • How you may review or request changes to your personal information
  • About this privacy notice

    Why we gather information about our customers:

    We need to know some personal information about you so that we can provide you with the services you have asked for. We may also need information from you and others to help us verify your identity in order to prevent fraud and ensure security.

    What type of information we gather:

    In order to provide the services you requested, we need your address, contact information, vehicle information, payment information, and other basic information.

    How we learn about you:

    What we know about you we obtain from you. But we may also have to find out more about you from other sources in order to make sure that what we know about you is correct and complete. Those sources may include the California Department of Motor Vehicles and public records. Some of our sources may give us reports, and they may disclose what they know about you to others.

    How we protect what we know about you:

    We treat what we know about you confidentially. Our employees are told to take care in handling your information. They may get information about you only when there is good reason to do so. We take steps to make our computer databases secure and to safeguard the information we have about you.

    How we use and disclose what we know about you:

    We may use anything we know about you to help us serve you better. We only use it and disclose it to others to the extent legally authorized. We may share your information with third party entities such as law enforcement, government entities, and other FasTrak toll operators as deemed necessary in order to:

  • Help us evaluate your request for a service
  • Help us process claims and other transactions
  • Confirm or correct what we know about you
  • Help us prevent fraud, money laundering, and other crimes by verifying what we know about you
  • Help us run our business
  • Process data for us
  • Perform research for us
  • Audit our business
  • Help us comply with the law

    How you may review or request changes to your personal information:

    You may review or request changes to your personal information by accessing your FasTrak account information online or you may call (800) 378-TRAK (8725) during normal business hours.

    About this privacy notice:

    The Toll Roads privacy notice may be accessed on any page of www.thetollroads.com website. Please revisit this website for the most recent privacy notice, as periodic changes may be made in the future to comply with the law. The notice is effective as of the last date updated displayed on this page.


    Last updated 11/8/2004