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TOLL ATTENDANTS COLLECT 'THANK YOU'S' FOR FRIENDLY
CUSTOMER SERVICE
IRVINE, Calif. (Sept. 12, 2002) - Six toll attendants
were honored today for making a trip on The Toll Roads more pleasant
for more than 100,000 cash-paying customers that use the toll-road
system every day.
The Boards of Directors of the Transportation Corridor Agencies,
the government entities that operate Orange County's 51-mile public
toll-road system, commended the toll attendants for their friendliness,
positive attitudes, and helpfulness when serving toll-road customers.
"Our toll attendants make our roads the friendliest toll roads
around and we appreciate their efforts," said Linda Lindholm, chairwoman
of the San Joaquin Hills Transportation Corridor Agency Board of
Directors, which oversees the 73 Toll Road.
"About 45 percent of our customers pay cash on The Toll Roads
which makes our toll attendants a critical part of our mission to
offer excellent customer service to all toll-road patrons," said
Scott Diehl, chairman of the Foothill/Eastern Transportation Corridor
Agency Board of Directors, which oversees the 241, 261 and 133 Toll
Roads.
The toll attendants that were honored are:
- Judy Faulkner of Rancho Santa Margarita
- Joe Morreale of Lake Forest
- Kathy Balmanno of Laguna Niguel
- Pamela Conley of Mission Viejo
- Kamiesha Turner of Corona
- Lisa Gable of Norco
Kamiesha Turner, a toll attendant on the Eastern (241/261/133)
Toll Roads, said the best part of her job is making a difference
in someone's day. "It's great to make someone smile or laugh who
is obviously upset." Toll attendants collect an average of 300 tolls
per hour, or 54,000 tolls per day on the 73, 241, 261 and 133 Toll
Roads. About 45 percent of all tolls collected are paid with cash.
The six toll attendants were nominated for various awards by their
supervisors and selected by PRWT Services, Inc. as part of the company's
annual Employee Appreciation Day in August. PRWT Services Inc.,
which has provided toll attendant staffing services for TCA since
1994, employs 104 toll attendants and management personnel that
work at five mainline toll plazas.
About PRWT Services, Inc.
PRWT Services, Inc., was founded in 1988 and offers
public sector support services in the areas of toll collection,
children and family services, software development products for
human services, and job training and placement services. **For pictures
of the toll attendants, please contact Clare Climaco at (949) 754-3417.**
About TCA
Approximately 228,000 trips are taken on The Toll Roads daily,
saving drivers an estimated 20 minutes per trip. The Toll Roads
also are helping alleviate growing traffic congestion. Studies show
that without The Toll Roads, traffic on key freeway segments would
increase between 3 to 25 percent and 5 to 65 percent on arterial
roads.
The Toll Roads are operated by the Transportation Corridor Agencies,
two joint powers authorities formed by the California state legislature
in 1986 to plan, finance, construct, and operate Orange County's
67-mile public toll road system. Fifty-one miles of the system are
complete, including the San Joaquin Hills (73) Toll Road from Newport
Beach to San Juan Capistrano; and the Foothill/Eastern Toll Roads
(241, 261, 133) from the 91 Freeway to Rancho Santa Margarita in
south Orange County.
The San Joaquin Hills Transportation Corridor Agency is
a joint powers authority consisting of the cities of Aliso Viejo,
Costa Mesa, Dana Point, Irvine, Laguna Hills, Laguna Niguel, Laguna
Woods, Mission Viejo, Newport Beach, San Clemente, San Juan Capistrano,
Santa Ana, County of Orange 3rd District, and County of Orange,
5th District.
The Foothill/Eastern Transportation Corridor Agency is
a joint powers authority consisting of the cities of Anaheim, Dana
Point, Irvine, Lake Forest, Mission Viejo, Orange, Rancho Santa
Margarita, San Clemente, San Juan Capistrano, Santa Ana, Tustin,
Yorba Linda, County of Orange 3rd District, County of Orange 4th
District, County of Orange 5th District.
For additional Toll Road facts, Q&As, and style guide
information, visit the TCA website www.thetollroads.com and click
on "Newsroom."
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