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IMPORTANT CUSTOMER ADVISORY REGARDING NATIONWIDE TEXT PHISHING SCAM
The Toll Roads is advising drivers to disregard phishing texts being sent to their phones that detail a specific outstanding toll amount. If you receive a text and are unsure, The Toll Roads customers can verify valid text notifications by logging into their account. On the dashboard, scroll down to account security and click “Notification Verification” or use the direct link at https://secure.thetollroads.com/accounts/notification-verification.
I am a FasTrak customer with another tolling agency and received a violation notice from TCA/The Toll Roads. What do I do?
You most likely received a violation because your transponder failed to read and your license plate is not on file with the your tolling agency. To resolve the violation, you should:
- Contact the tolling agency that maintains your FasTrak account, update your vehicle information and check the status of your account.
- Obtain a copy of your account Statement for the dates of the violation. This statement essentially states that your FasTrak account was in good standing on the date the violation(s) occurred.
- Email or fax the statement along with a copy of your Toll Roads violation notice to Customerservice@thetollroads.com / Fax: (949) 727-4991.
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