FasTrak FAQs

A $2 account maintenance fee is charged to each transponder that does not incur $25 in tolls on The Toll Roads that month. This policy is based on a combined average; so, if a driver has two transponders with a monthly total of $50 in tolls on The Toll Roads, even if one transponder has no usage and the second has all $50, the $2 fee is waived for both.

A transponder can be moved from vehicle to vehicle as long as the license plate number for each vehicle is registered to your account and the transponder is properly mounted. You can update all account information online or via our free app. You will need to enter your account number and password. Updates can also be made by calling Customer Service at (949) 727-4800.

Yes, boats and trailers can be towed on The Toll Roads. If paying with FasTrak, the license plate of the boat or trailer must be registered to your account - which can be done online or by using our free app. California State Highway laws also apply on The Toll Roads, therefore any vehicle pulling a boat or trailer must follow the same rules and regulations as on the regular highways. Boats and trailers cannot be towed on the 91 Express Lanes, the 10-mile tollway in the median of the 91 freeway, which is run by a separate entity.

Yes. FasTrak drivers must have a transponder mounted to their vehicle's windshield in order to pay the lowest tolls on The Toll Roads - $1 less than ExpressAccount and One-Time-Toll drivers at every tolling point. Motorcyclists should keep the transponder in a secure location.

No. All vehicles on The Toll Roads must pay a toll. However, some tolling agencies in California offer discounted rates or free rides to carpooling and/or high occupancy vehicles and it is a driver's responsibility to know the toll rates and unique rules of each toll facility they use.

For more information please visit:

 

You can update all account information online or via our free app.

To initiate the account closure process, you must return your transponder(s) via certified or registered mail to: 
P.O. Box 57011 
Irvine, CA 92619-7011 
Or 
Return your transponder(s) in person at our Service Center: 
125 Pacifica, Suite 120 
Irvine, CA 92618-3324

You can also close your account online. Log in to your account and select “Account Information” and then click “Close Account.” Please verify the mailing address on file before submitting your request.

Your FasTrak account will close 21 days (15 business days) after we receive the transponder(s) at our Service Center. Any remaining account balance will be refunded and your account will be closed.

Request a password by clicking here. Your password will be reset and a temporary password will be emailed to you within one hour

To log in, use your username, account number, transponder number or phone number as your username and your password as your password. If you do not remember your password, click here to have it reset.

You can return your transponder(s) via certified or registered mail to: .
P.O. Box 57011 
Irvine, CA 92619-7011 
Or 
Return your transponder(s) in person at our Service Center: 
125 Pacifica, Suite 120 
Irvine, CA 92618-3324

You can sign up for FasTrak, via our free app, at one of our Customer Service Centers or by calling (949) 727-4800. A FasTrak account can be established with cash, check, money order, credit card or electronic check and monthly statements are sent via email. A $2 account maintenance fee is assessed monthly per transponder, but waived for each $25 incurred in tolls on The Toll Roads (State Routes 73, 133, 241 and 261).

For FasTrak accounts established and replenished with cash, check or money order a $30 deposit is required for each transponder and a minimum of $45 in tolls must be prepaid. When a FasTrak account's balance falls below 10 days' worth of tolls it must be replenished in the amount of one month's tolls (based upon average usage). For infrequent drivers, when the account balance falls to $15, a minimum replenishment payment of $45 must be made.

For FasTrak accounts established and replenished with a credit card or electronic check, no deposit for transponders is required and a minimum of $30 in tolls must be prepaid. When a FasTrak account's balance falls below 10 days' worth of tolls it will be replenished in the amount of one month's tolls (based upon average usage). For infrequent drivers, their credit card will be debited a minimum of $30 when their balance reaches $10.

FasTrak statements are emailed monthly. Print statements are no longer available to new accountholders, but are mailed quarterly to longstanding accountholders. Print statements will be phased out soon and unavailable for all accountholders.

To sign up for e-statements:

a. Log in to your account. 
b. Click on "Statement & Activity" on the left menu bar. 
c. Click on “Running Balance or Standard Statement Report” for a specific date range or “Find a Transaction” to view specific toll transactions. 

You can view all account information online or via our free app.

Motorcycles pay the same toll as a two-axle vehicle on The Toll Roads. Motorcyclists can use FasTrak, an ExpressAccount and One-Time-Toll to pay. Be sure to keep the transponder in a secure location, such as in a pocket or bag.

It usually takes about a week to receive a transponder once an application is received.

Your transponder may no longer be working properly. Please review your recent toll road activity. If you notice a high number of "pay-by-plate" transactions, you need a new transponder. To order a new transponder, log in to your account online, select "Transponders " and click "Replace” next to the transponder you wish to replace.

You can also request a replacement transponder via our free app by logging in to your account, choosing "Transponders," selecting the transponder you wish to replace and clicking "Request Exchange." A new transponder will be mailed to you, along with a prepaid envelope you can use to return your old transponder to us.

Click here to read the FasTrak license agreement.

"Pay by plate" means that your transponder was not read and your toll was charged to your account based on a reading of your vehicle's license plate. If you are receiving "pay by plates" often, check to see if your transponder is properly mounted. If your transponder is properly mounted. If your transponder is properly mounted and you continue to receive "pay by plates," then you may need a replacement transponder. You can request a replacement transponder online. Once logged in to your account, use the "Transponder" tab to submit your request. Accounts with excessive "pay by plate" transactions may be assessed a $2 fee per transaction.

 

FasTrak accounts established and replenished with cash, check or money order: When the account's balance falls below 10 days' worth of tolls it must be replenished in the amount of one month's tolls (based upon average usage). For infrequent drivers, when the account balance falls to $15, they will be asked to make a minimum replenishment payment of $45.

FasTrak accounts established and replenished with a credit card or electronic check: When the account's balance falls below 10 days' worth of tolls it is automatically replenished in the amount of one month's tolls (based upon average usage). For infrequent drivers, their credit card will be debited a minimum of $30 when their balance reaches $10.

FasTrak is the preferred method of payment on The Toll Roads - with 87 percent of drivers using it to pay the lowest toll rates and pay tolls electronically on every tolled bridge, lane and road in California. FasTrak drivers affix a transponder to their vehicle's windshield and when they pass through a tolling point the toll is automatically deducted from their account, which is prepaid using credit card, check or cash.

Report a lost or stolen transponder as soon as possible by logging in to your account online  and using the "Transponder" tab. You will not be responsible for any unauthorized charges incurred after you notify us. However, there is a $30 charge per missing transponder.

You can use your FasTrak transponder to pay tolls electronically throughout the state wherever you see the FasTrak logo. It's important to get a transponder from the agency that operates the road, lane or bridge that you will use most.  Each tolling agency has its own rules and minimum requirements.

To learn more about each agency visit their website:

TCA operates the 73, 133, 241 and 261 Toll Roads in Orange County. Other toll facilities are operated by other agencies and each agency sets its own FasTrak policies. To learn more, visit that agency's website: Express Lanes ( www.91expresslanes.com), SR 125 South Bay Expressway (www.southbayexpressway.com), I-15 San Diego FasTrak (http://fastrak.511sd.com), LA Metro ExpressLanes (https://www.metroexpresslanes.net), and Bay Area FasTrak (www.bayareafastrak.org).

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