"Pay by plate" means that your transponder was not read by the tolling equipment and the toll was charged to your account based on a reading of a vehicle's license plate. A fee may be assessed for accounts with excessive "pay by plate" transactions.

If you are receiving "pay by plates" often, check to see if your transponder is properly mounted. If your transponder is properly mounted and you continue to receive "pay by plate" charges, you may need a new transponder.

You can easily request a new transponder online. For information on replacing your transponder, click here.

If your switchable transponder stops working within one year of purchasing – please contact our Customer Service Team by calling 949.727.4800 (Monday – Friday 8 a.m. to 6 p.m. and Saturday 9 a.m. to 2 p.m.).